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HOUSE RULES & TERMS OF STAY

VILLA EZZIO Los Alcázares, Murcia, Spain

These House Rules and Terms of Stay set out the rules governing reservations and stays at Villa Ezzio, located at C. Carretero Juan Valera 27, 30710 Los Alcázares, Murcia, Spain.

By making a reservation at Villa Ezzio, the person making the reservation and all guests staying at the property agree to comply with these House Rules and Terms of Stay.

1. General Provisions

  1. Villa Ezzio is a private holiday home intended for short-term and long-term stays.
  2. Guests have exclusive use of the entire property. The villa offers 4 bedrooms, 2 bathrooms, a living area, a fully equipped kitchen, outdoor areas, terraces and a private swimming pool.
  3. The maximum occupancy of Villa Ezzio is 10 guests, unless the owner has expressly agreed otherwise in advance.
  4. The property must not be used for parties, events, celebrations or other large gatherings without the prior written consent of the owner.
  5. Villa Ezzio is located in a quiet residential neighbourhood. Guests are required to respect the peace, privacy and rights of neighbours and the local community.

2. Reservations

  1. Villa Ezzio may be booked directly with the owner or through third-party booking platforms, including Booking.com.
  2. For direct bookings, a reservation becomes confirmed once:
    • the requested dates have been accepted by the owner,
    • the required deposit has been paid, and
    • the required booking information has been provided.
  3. The amount of the deposit and the deadline for payment of the remaining balance are specified during the booking process.
  4. For reservations made through an external booking platform, the platform’s own booking, payment and cancellation terms may also apply.
  5. The person making the reservation must be at least 18 years old and is responsible for all guests staying under the reservation.

3. Payments

  1. For direct reservations, a deposit is required to confirm the booking.
  2. The remaining balance must be paid before arrival using the payment method provided by the owner.
  3. Online payments may be processed through Worldline, a secure payment service provider.
  4. Failure to make a required payment by the specified deadline may result in cancellation of the reservation in accordance with the applicable booking terms.
  5. The accommodation price includes the services and facilities expressly stated in the offer applicable at the time of booking.

4. Cancellation Policy

  1. For direct bookings:

    Free cancellation is available up to 30 days before the scheduled arrival date.

  2. If the reservation is cancelled less than 30 days before arrival, the deposit may be retained.
  3. For reservations made through Booking.com or another third-party platform, the cancellation policy displayed on that platform at the time of booking may apply.
  4. If a guest leaves the property before the end of the booked stay, no automatic refund is due for the unused portion of the stay unless otherwise agreed with the owner.

5. Check-in and Check-out

  1. Standard check-in is from 4:00 PM (16:00) on the day of arrival.
  2. Standard check-out is by 10:30 AM (10:30) on the day of departure.
  3. Early check-in may be possible upon prior arrangement and is subject to availability.
  4. Late check-out may be possible upon prior arrangement and is subject to availability and the arrival schedule of subsequent guests.
  5. Staying at the property beyond the agreed check-out time without prior approval may result in an additional charge if it interferes with the preparation of the property for subsequent guests.

6. Number and Identity of Guests

  1. Only guests declared as part of the reservation or subsequently approved by the owner may stay at Villa Ezzio.
  2. Guests may not transfer their right to use the property to third parties without the owner’s consent.
  3. Keys, access codes or other means of entering the property must not be given to unauthorised persons.
  4. Guests intending to invite visitors to the property should inform the owner in advance.
  5. Exceeding the maximum occupancy without the owner’s consent may result in termination of the stay without a refund for the unused period.

7. Use of Villa Ezzio

  1. Guests must use the property responsibly and solely for its intended residential and holiday purposes.
  2. Guests are required to:
    • take reasonable care of the property and its furnishings,
    • lock doors and windows when leaving the villa,
    • use all appliances and facilities in accordance with their intended purpose,
    • follow all safety instructions,
    • keep the property in a reasonable state of cleanliness and order.
  3. Furniture, equipment or other items belonging to the villa must not be removed from the property without the owner’s permission.
  4. Furniture and equipment must not be moved in a manner that may cause damage.
  5. Any malfunction, damage or missing item should be reported to the owner as soon as possible.
  6. Guests are responsible for damage caused by themselves or by persons for whom they are responsible.

8. Quiet Hours and Respect for Neighbours

  1. Villa Ezzio is located in a quiet residential area.
  2. Guests must respect the peace and quiet of the neighbourhood and avoid excessive noise, particularly during night-time hours.
  3. The following are prohibited:
    • excessively loud music,
    • shouting,
    • noisy parties,
    • the use of sound systems at a volume that disturbs neighbours.
  4. Guests must comply with any applicable local regulations concerning noise and quiet hours in Los Alcázares.
  5. Repeated complaints from neighbours or intervention by the relevant authorities may result in termination of the stay without a refund for the unused portion of the booking.

9. Parties and Events

  1. Villa Ezzio is not intended for parties, weddings, bachelor/bachelorette parties, large celebrations or similar events.
  2. Any event involving persons who are not included in the reservation requires the owner’s prior consent.
  3. Breach of this rule may result in immediate termination of the stay.
  4. If such an event results in damage, excessive cleaning or other additional costs, the guest may be charged for the costs incurred.

10. Smoking

  1. Smoking and the use of electronic cigarettes are strictly prohibited inside Villa Ezzio.
  2. Smoking is permitted only outdoors and must be carried out with due care.
  3. Cigarette butts must be disposed of only in designated containers.
  4. Cigarette butts must not be thrown on the property, into the swimming pool, plant pots, waste bins not intended for cigarette waste or any other location where they may create a fire hazard.
  5. If smoking inside the property is detected, the owner may charge the guest for additional cleaning, odour removal or any resulting damage.

11. Swimming Pool

  1. The private swimming pool at Villa Ezzio is exclusively for the use of registered guests staying at the property.
  2. Guests use the swimming pool at their own responsibility.
  3. Children must be supervised by a responsible adult at all times when using or staying near the swimming pool.
  4. Non-swimmers must use appropriate safety measures and remain under the direct supervision of an adult.
  5. The following are prohibited:
    • running around the swimming pool,
    • dangerous diving or jumping,
    • using glassware in the immediate pool area,
    • bringing objects into the pool that may damage the pool or its equipment,
    • using the pool while under the influence of alcohol or substances that may impair judgement or coordination.
  6. Guests should follow appropriate hygiene rules before entering the swimming pool and comply with any safety instructions provided by the owner.
  7. Any malfunction, contamination or other problem relating to the swimming pool must be reported to the owner immediately.
  8. The owner shall not be liable for accidents resulting from failure to follow safety rules or improper use of the swimming pool.

12. Children

  1. Villa Ezzio is a family-friendly property.
  2. Parents and guardians are fully responsible for the safety and supervision of children staying at the property.
  3. Particular care should be taken around:
    • the swimming pool,
    • stairs,
    • terraces,
    • electrical appliances,
    • the kitchen,
    • and any other features that may present a potential hazard.
  4. The presence of safety features or fencing at the property does not relieve parents or guardians of their responsibility to supervise children directly.

13. Pets

  1. Pets may stay at Villa Ezzio only with the owner’s prior approval.
  2. Approval may depend on the size and number of animals and the circumstances of the stay.
  3. The guest is responsible for any damage or excessive soiling caused by their pet.
  4. Pet owners must clean up after their pets both inside the property and throughout the outdoor areas.
  5. Pets must not enter or use the swimming pool unless expressly permitted by the owner.
  6. Pets must not cause disturbance or inconvenience to neighbours or other persons.

14. Parking

  1. Private parking is available at the property.
  2. Parking is provided free of charge for Villa Ezzio guests.
  3. Vehicles must be parked in a manner that does not obstruct access to the property and in accordance with any instructions provided by the owner.
  4. The parking area must not be used for vehicle repairs, washing or other activities that may damage the property or its surfaces.
  5. The owner is not responsible for personal belongings left inside vehicles.

15. Wi-Fi and Electronic Equipment

  1. Free high-speed Wi-Fi is available throughout Villa Ezzio and on the terrace.
  2. Internet access is provided without an additional charge.
  3. The owner does not guarantee uninterrupted availability of the Internet service, as its operation may depend on external telecommunications providers and circumstances beyond the owner’s control.
  4. The Internet connection must not be used for unlawful activities.
  5. Guests are responsible for any activity carried out using the Internet connection provided to them.

16. Property Equipment and Lost Property

  1. All furniture, appliances and other equipment at Villa Ezzio must remain on the property and be used for their intended purposes.
  2. Guests must immediately inform the owner of any lost, damaged or broken item.
  3. The owner may charge the guest for reasonable repair or replacement costs where damage or loss was caused by the guest or persons for whom the guest is responsible.
  4. Personal belongings left behind after departure may be retained by the owner for a reasonable period and, where possible, returned to the guest at the guest’s expense.

17. Guest Liability

  1. Guests are responsible for damage caused to Villa Ezzio, its furnishings, equipment or outdoor areas by themselves, members of their group or visitors whom they have brought onto the property.
  2. Any damage should be reported to the owner immediately.
  3. Concealing damage or failing to report it may result in the owner seeking reimbursement of the costs associated with its repair.
  4. Guests must use the property responsibly and exercise reasonable care at all times.

18. Owner's Liability

  1. The owner makes reasonable efforts to ensure that Villa Ezzio is clean, safe and prepared for the stay in accordance with the description and booking information.
  2. The owner shall not be responsible for interruptions to utilities or services caused by circumstances beyond the owner’s reasonable control, including failures of electricity, water, telecommunications or Internet services.
  3. The owner is not responsible for valuables or personal belongings left unattended at the villa, on the property, around the swimming pool or in vehicles.
  4. Guests are responsible for keeping passports, money, electronics and other valuables appropriately secured.

19. Safety and Emergencies

  1. In the event of a breakdown, fire, flooding or any other emergency, guests must immediately notify the owner and, where necessary, contact the appropriate emergency services.
  2. In any situation involving an immediate threat to life or health, guests should contact the appropriate emergency services first.
  3. Guests should familiarise themselves with the safety information and instructions provided before or during their stay.
  4. Activities that may create a fire hazard are strictly prohibited.
  5. Barbecues and outdoor equipment may only be used in accordance with the relevant safety instructions and applicable local regulations.

20. Cleaning and Housekeeping

  1. Villa Ezzio is provided to guests in a clean and prepared condition.
  2. During their stay, guests are expected to keep the property reasonably clean and tidy.
  3. Before check-out, guests should:
    • remove all personal belongings,
    • dispose of rubbish appropriately,
    • leave used dishes in a condition suitable for cleaning,
    • return furniture and equipment to their original places.
  4. Standard final cleaning is carried out after the guest’s departure.
  5. In the event of excessive soiling, unusually large amounts of rubbish, damage or the need for additional cleaning, the owner may charge the guest the reasonable costs of the additional work required.

21. Breach of the House Rules

  1. In the event of a serious or repeated breach of these House Rules, the owner may require the guest to immediately stop the relevant behaviour.

  2. In the event of a serious breach, including:

    • organising a prohibited party or event,
    • exceeding the maximum occupancy,
    • deliberate or reckless damage to property,
    • seriously disturbing neighbours,
    • behaviour creating a safety risk to other persons,
    • allowing unauthorised persons to use the property,

    the owner may require the guest to leave the property.

  3. Where the stay is terminated due to the guest’s breach of these House Rules, the guest may not be entitled to a refund for the unused portion of the stay.
  4. The guest may also be liable for any additional costs or damage resulting from the breach.

22. Personal Data

  1. Guests’ personal data may be processed in connection with the booking, administration of the stay and compliance with applicable legal obligations.
  2. Detailed information concerning the processing of personal data is provided in the separate Villa Ezzio Privacy Policy.
  3. Guests are responsible for providing accurate information required for the booking and for fulfilling applicable registration and accommodation requirements.

23. Applicable Law and Local Regulations

  1. The stay at Villa Ezzio takes place in Spain and is subject to the applicable laws of Spain and, where relevant, the laws and regulations applicable in the Region of Murcia.
  2. Guests must comply with all applicable laws, local regulations and rules in force in Los Alcázares.
  3. Nothing in these House Rules is intended to exclude or restrict any mandatory consumer rights applicable under relevant law.

24. Contact

For questions, problems, emergencies concerning the property or to report a malfunction, guests may contact Villa Ezzio:

Villa Ezzio
C. Carretero Juan Valera 27
30710 Los Alcázares
Murcia, Spain

Phone: +48 798 097 999
Email: villaezzio@ezzio.pl

25. Final Provisions

  1. By making a reservation, the guest confirms that they have read, understood and accepted these House Rules and Terms of Stay.
  2. Matters not covered by these House Rules shall be governed by the applicable laws and regulations.
  3. The owner reserves the right to update these House Rules, particularly where required due to changes in applicable law or the operation of the property.
  4. The current version of these House Rules is made available to guests before booking or before the beginning of their stay.
  5. These House Rules enter into force on the date on which they are published.

 

Villa Ezzio, Los Alcázares, Murcia, Spain